Customer Service Manager
Contact info
| Type | Contract |
|---|---|
| Salary | Negotiable |
| Contact Name | Connor Heaney |
| Contact Telephone | |
| Reference | CHIT4431 |
| Category | ICT Roles - Telecommunications |
| Location | Dublin City Centre |
Job info
Description
Our client, a leading telecommunications company is currently seeking a Customer Service Manager to join their team based in Dublin on a 3 month contract.
Role / Opportunity
- Clearly define, communicate and manage the scope, benefits and time-scales of all SLAs associated with programmes delivered to the client
- Support to pre-sales process (meet customer/ advise on tender response doc/provide high level plan for implementation of project)
- Directly contribute to revenue growth within a client and/or solution that is being managed
- Developing detailed processes to manage all elements of an SLA, liaising with suppliers, managing 3rd party involvement, managing customer relationship through execution phases etc.
- Ensuring billing is correct, service is set up, design implemented and properly managed
- Project manage virtual teams and deliver business solutions against agreed timelines – either as part of an agreed change control process or new business development
- Analyse deviations from forecast, targets and predictions and generate ad-hoc and standard reports
- Work with the business Development, Design, Delivery and Portfolio to ensure effective on-boarding of projects and setting of customer expectation
- Liaise with external customers including OLOs and MNOs where necessary
- Contribute positively to the overall team culture and vision
- Manage own personal development effectively
- Contribute to the definition of the strategies we will use to achieve our operational day-to-day support needs.
Skills / Experience
- Qualifications – Business/Science Degree/Masters/MBA/Equivalent
- Experience - Min 10 years industry experience
- Industry Background – Comms/ICT/Consulting/SI
- Managing external vendors
- Management of complex projects
- Knowledge of Operational activities
- Knowledge of Fixed Line Telecoms technology and infrastructure
Berkley IT is a specialist consultancy recruiting IT professionals for organizations throughout Ireland, Europe and Asia; for more information go to http://www.berkley.ie/.
If you would like to discuss this vacancy further or to discuss your career options in confidence, please telephone Connor Heaney on +353 (0)1 872 4668 or send your CV to jobs@berkley.ie
Tel: +353 1 8724666
Email: 