Helpdesk Support Engineer-Level II
Contact info
| Type | Permanent |
|---|---|
| Salary | Negotiable |
| Contact Name | Emer Tobin |
| Contact Telephone | +353 21 4289 605 |
| Reference | BITET4507.1 |
| Category | ICT Roles - Support |
| Location | Cork |
Job info
Description
Reporting to the OperationsSupport Coordinator, the successful candidate will provide level II technical support in Microsoft based applications, in house applications and various hardware products to a substantial national and international client base.
Role / Responsibilities
Be the point of escalation for Level 1 engineers, working with the support team to ensure all issues are resolved quickly and efficiently
Provide support across software, peripherals (fax, printer etc) and server issues
Study trends in incoming cases in search of hot issues and report these issues to management
Bring any unusual customer problems or incidents to the attention of management
The range of products includes but is not limited to Microsoft, HP, IBM, Cisco, Symantec, Citrix and VMWare.
Skills / Experience
A minimum of 4 years’ experience in both remote and on-site support
Experience in supporting VMWare and Citrix environments
Knowledge of Microsoft Technologies, including Exchange 2010 and Server 2008
Proven track record in delivering a high quality of customer service while adhering to business SLA’s
A willingness to work in a challenging, high volume and fast paced environment
Excellent team working and communication skills
A relevant third level computer qualification
The successful applicant will receive full training in all relevant systems and will be given every opportunity to increase their scope and range of skills in the ICT support sector according to a defined career path.
Berkley IT is a specialist consultancy recruiting IT professionals for organizations throughout Ireland;for more information go to www.berkley.ie.
If you would like to discuss this vacancy further or to discuss your career options in confidence, please telephone Emer Tobin on +353 (0)21 42 89 605 or send your CV to jobs@berkley.ie
Tel: +353 1 8724666
Email: 